COURSES OFFERED - 2015/2016

Empowerment Solutions UK offers Internationally Accredited Courses

ESH plans to offer a number of new and exciting courses from Level 2-4 NVQ Diplomas and later expanding to include Functional Skills and Apprenticeships.

Our course offering for 2015/2016 is
Level 2 Certificate in Customer Service

Our Moto - Assessment Drives the Learning process


	Click here to view our ICQ Approved Centre Certificate (PDF)

Key Accredited Courses

Level 2 Certificate in Customer Service (Click for details)

Courses Available Soon

Level 2 Certificate in Principles of Business Administration (Click for details)
Level 2 Diploma in Health and Social Care (Click for details)

Future Courses Planned

Dementia Care
Mental Health Awareness
End of life Care
Infection Control
Safe handling of Medicines
Equality and diversity
Cleaning Principles
Hospitality
Supervising Food and Catering
Employability
Team Leading


Course Title	Level 2 Certificate in Customer Service
Qualification	This course is certified by OfQual - Qualification Number 600/3423/3 Click here to view the entry in the Register of Regulated Qualifications
Overview	ESH offers most rewarding course in Customer Service Knowledge. The customer service industry is one of the most rewarding industry to work in. No doubt that majority of businesses work with customers and customers make business successful, so the quality of service provided to them is crucial. ESH will help you start or develop a career in the Customer Services Industry and provide knowledge and skills which are essential to all job roles that involve working successfully with customers. ESH will help you gain a nationally recognised qualification that will improve your knowledge and your employability skills. This will no doubt prove to your new employer that you have the willingness and enthusiasm to go the extra mile in developing your knowledge and career.
Entry Level	There are no specific recommend prior learning requirements for this qualification. Learners might find it useful if they have already completed a qualification in a relevant area at Level 1.
Assessment	To achieve this qualification, learners must achieve both mandatory units (13 Credits) and submit a portfolio of evidence
Duration	upto 12 weeks
Syllabus	Unit 1 Understanding the organisation Section 1: Understand the factors that affect the organisation and customer service role Section 2: Understand employee rights, responsibilities and organisational procedure Section 3: Understand career pathways within customer service Section 4: Understand how employees are supported within the customer service role Section 5: Know the organisational role and procedures Unit I ASSESSMENT Unit 2 preparing to deliver Excellent Customer Service Section 1: Understand the principles of customer service in an organisation Section 2: Understand how customer needs and expectation are identified Section 3: Understand how to balance customer expectations against the organisation offer Section 4: Understand how complaints are handled Section 5: Understand legislation relating to Customer service Unit 3 Communication in Customer Service Role Section 1: Understand methods of communicating with customers Section 2: Understand how to handle customer service information Section 3: Understand how to work as part of a team to provide effective customer service Section 4: Understand how to meet a range of diverse customers Section 5: Understand the importance of promoting and evaluating products and service Unit 3 ASSESSMENT


Course Title	Level 2 Certificate in Principles of Business Administration
Overview	These qualifications cover the essentials of business administration, from event support to project management, enabling the learner to provide administrative support in a range of environments. There are options for those who are new to the job, as well as those with more experience. At Level 2 you will learn how to work with others, and carry out everyday administrative tasks as well as develop a level of individual responsibility.
Entry Level	There are no specific recommended prior learning requirements for this qualification. Learners might find it useful if they have already completed qualifications in a relevant area at Level 1
Assessment	In order to achieve your Level 2 Certificate in Principles of Business Administration, you need to complete all five course Units.
Duration
Syllabus	Unit One: Principles of personal responsibilities and working in a business environment Section 1: Rights and responsibility at work Section 2: All about Health, Safety and Security Section 3: Communicating effectively with others Section 4: Working with others Section 5: Planning your own Work Section 6: Improving your performance Section 7: Problems at work Unit one ASSESSMENT Unit Two: Principles of providing administrative services Section 1: Using the telephone Section 2: Handling mail Section 3: Using different types of office equipment Section 4: Minimising waste at work Section 5: Making arrangements for meetings Section 6: Organising travel and accommodation Section 7: Diary management procedur Section 8: Delivering effective customer Service Section 9: Reception Service and procedure Unit two ASSESSMENT Unit Three: Principles of managing information and producing documents Section 1: IT at work Section 2: Managing information Section 3: Getting your documents right Section 4: Key procedures for producing documents Unit three ASSESSMENT Unit Four: Principles of supporting change in a Business environment Section 1: Why change happens Section 2: Supporting change Section 3: Responding to change Unit four ASSESSMENT Unit Five: Principles of supporting Business events Section 1: Supporting Business Events Section 2: Being Professional Section 3: Dealing with problems Unit five ASSESSMENT


Course Title	Level 2 Diploma in Health and Social Care
Overview
Entry Level	There are no specific recommended prior learning requirements for this qualification. Learners might find it useful if they have already completed a qualification in a relevant area at Level 1. Learners must be 16 years old.
Assessment	The qualification is competency based so there is requirement for assessment in real work environment. Learners need to complete sufficient hours to enable them to develop and evidence their skills. Assessment should follow the skills for care and development QCF. A portfolio will be presented for assessments.
Duration
Syllabus	9 Mandatory Units making up to 24 credits Section 2-Minimum of 2 credits, maximum of 7 Remaining 5 credits can be from section 2 or 3 Mandatory Units: Introduction to communication in health, social care or children’s and young people’s care settings Introduction to personal development in health, social care or children and young people’s settings Introduction to equality and inclusion in health care, social care or children and young people Introduction to duty of care in health ,social, social care or children and young people’s settings Principles of safeguarding and protection in health and social care The role of health and social care worker Implementing care centre approach in health and social care Contribute and health and social care Handling information in health and social care settings

Maths & English

English and Maths are both crucially important subjects because they are a pre-requisite for further education and just as importantly it is a requirement by most employers for their employees to have specific grades in English and Maths too (that is usually the equivalent to GCSE A-C grades – It may be for example; that students over the age of 19 years old need to continue working at getting a minimum grade C as a requirement by their employers). The goal therefore is to allow all young persons who are aged 16-19 years old to continue to progress forward academically as well as when entering the world of employment.

ESH (Empowerment Solutions) can support learners who are aiming at achieving level 1 or 2 in English and or Maths. The important thing to remember here is that we are all uniquely different as individuals and therefore our needs differ when it comes down to educational support. While some learners may for instance adapt to maths like a duck to water; others may need more time depending on many relevant factors.

ESH endeavours to offer the professional help and support to accommodate all individual candidates/student’s learning needs.


Information The Learning Journey Learner's Charter Mission Vision & Values Meet the Team	Important Policies Data Protection Act Legal Disclaimer	Contact Us Phone: +447904101126 Email: enquiry@esh-uk.org Company Registration No.: 08762528


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